325 Kohimarama Road
St Heliers, Auckland 1071
We would like to thank all of our clients for their patience and consideration for the protocols that we have put in place to ensure safety for our staff and the community during COVID-19 Alert Level 4. We hope you and your furry family members are all keeping safe and looking after yourselves during this time.
When we change over to COVID-19 Alert Level 3 on Tuesday the 28th of April our safety protocols from Level Four will stay in place to keep staff and customers safe. We will be able to start doing routine consultations and surgeries, these include vaccinations and desexing surgeries and dentistry. This will be on top of the current treatments that we are providing including arthritis injections, cytopoint injections for skin, emergency procedures and consultations for any sick patients. We will continue our protocol from Level 4 of not having any customers inside the veterinary clinic.
Please either email us on firstname.lastname@example.org or phone 09 521 1457 to book appointments.
When you arrive for your appointment, we ask that you stay in your vehicle and phone reception to let us know that you are in the car park. A nurse in protective clothing will come out to the car. If you have a cat please place the cat cage on the ground outside the car and then get straight back into your car. If you have a dog please hand the lead to the nurse and then return to your car. If you have a young puppy that is not fully vaccinated please bring the puppy in a cage.
For surgical procedures, we will email you documents prior to the surgery date and we ask that these be signed and emailed back prior to the procedure. If you are unable to scan the documents just send an email confirming that you have read the document and that you give your consent.
Please remember to keep your two metre distance. It is very important that we all stay safe so this clinic can continue operating.
The nurse will take your pet inside the clinic for the consultation. Once the consultation is complete we will phone you in your car and ask to put through a credit or debit card payment manually on the eftpos machine. A vet or nurse will come out to the carpark and discuss any treatment. Please remain in your vehicle or maintain your distance.
If you would like to purchase any food or repeat medication we ask that you phone reception and that payment is done over the phone, so when you arrive at the clinic and phone us from the car park a nurse can take the food/medication to your car to avoid you coming inside the clinic.
Our hours will increase in COVID-19 Level Three (28th April onwards)
8am-12.30pm and 2pm- 5pm Monday to Friday and Saturday 9am to 1pm.
Our Veterinarians Dr Russell Tucker, Dr Georgia Child and Dr Steve Mirams will be on duty over this period.
The clinic is closed Sundays and Public Holidays, (please remember this means we will be closed 25th, 26th and 27th of April).
If you do have any emergency outside of our open hours there are a number of emergency centres available including the two below.
ARC After Hours
224 Albany Highway
Schnapper Rock, Auckland 0632
Call 09 281 5815
1 Te Apunga Place Mt Wellington, Auckland 1060
Call 09 320 5645